Diamond Gilbert
Wilmington,NC
Summary
Detail-oriented healthcare professional with hands-on experience in patient care, front desk operations, scheduling, and electronic health records (EHR). Strong background in medical terminology, patient coordination, and maintaining HIPAA-compliant documentation. Currently pursuing Certified Medical Administrative Assistant (CMAA) certification, with a focus on transitioning into clinic-based administrative roles. Adept at creating efficient workflows while providing compassionate, professional support.
Overview
4
4
years of professional experience
Work History
Teacher Assistant
Kiddie Academy
Wilmington, NC
02.2022 - Current
- Managed daily attendance, documentation, and record-keeping in compliance with state regulations.
- Performed front desk duties including answering multi-line phones and scheduling parent conferences.
- Utilized scheduling software and tracking systems similar to EHR for information management.
- Cultivated developmentally appropriate environments and supervised children to maintain safety and wellbeing.
Patient Sitter
Novant Health
Wilmington, NC
04.2022 - 01.2023
- Monitored patient safety and mobility support.
- Maintained HIPAA-compliant logs and communication with healthcare staff.
- Supported patient care plans while maintaining professional boundaries.
Daycare Teacher Assistant
The Learning Tree
Wilmington, NC
10.2021 - 02.2022
- Promoted positive behaviors and implemented redirection techniques based on behavior expectations.
- Created supportive learning environments and assisted with curriculum implementation.
- Evaluated student development needs and ensured a safe classroom environment.
Daycare Floater
Excel Learning Center
Wilmington, NC
05.2021 - 10.2021
- Educated students on letter, number, and color recognition.
- Uphold sanitation protocols and supported healthy eating by preparing meals/snacks.
- Supervised children in classroom, lunchroom, and on the playground.
Education
Certified Medical Administrative Assistant (CMAA) -
Sandhills Community College
Pinehurst, NC05.2025
Vocational Training - EKG Technician
Sandhills Community College
Pinehurst, NC12.2024
High School Diploma -
Penn Foster High School
Scranton, PA12.2019
Skills
- Electronic Health Records (EHR) Management
- Patient Scheduling & Registration
- Insurance Verification & Billing Support
- HIPAA Compliance & Confidentiality
- Medical Terminology & Documentation
- Data Entry & Office Administration
- Customer Service & Communication
- Front Desk & Receptionist Duties
- Microsoft Office (Word, Excel, Outlook)
Timeline
Patient Sitter
Novant Health
04.2022 - 01.2023
Teacher Assistant
Kiddie Academy
02.2022 - Current
Daycare Teacher Assistant
The Learning Tree
10.2021 - 02.2022
Daycare Floater
Excel Learning Center
05.2021 - 10.2021
Certified Medical Administrative Assistant (CMAA) -
Sandhills Community College
Vocational Training - EKG Technician
Sandhills Community College
High School Diploma -
Penn Foster High School