Diamond Gilbert

Worked front counter, drive-thru and other areas.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

• Supervise School Age, Toddlers, and Infants when needed.. feed the kids interact with kids and nap time with the kids
• Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
• Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
• Arrived at assigned areas on time, prepared, and ready to work.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
• Documented and reported behavior issues or accidents to parents, minimizing future problems.
• Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Followed packing processes to increase speed and accuracy.
• Labeled packages with appropriate shipping information for accurate deliveries.
• Reviewed orders by inspecting labeling, packaging, and contents.
• Operated and maintained packaging equipment with focus on safety and productivity.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
• Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
• Assisted in training new food runners, improving team efficiency and service quality.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.