Diamond Harding
Winston-Salem
Summary
Professional leader with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, and customer service, with focus on delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Housekeeper
Compass Group USA
Winston-Salem, NC
01.2025 - Current
- Performed thorough cleaning of assigned areas, ensuring high standards of sanitation and hygiene.
- Trained new staff on safety procedures and effective cleaning techniques to enhance team performance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens, mopping floors, making beds, and restocking bathroom items.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Housekeeping Supervisor
CST
Kernersville, NC
03.2023 - 01.2025
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and procedures.
- Increased employee performance through effective supervision and training.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Coordinated scheduling and assignment of tasks to optimize workflow and resource allocation.
- Conducted regular inspections of guest rooms and common areas, maintaining high satisfaction ratings.
- Resolved guest complaints promptly, fostering a positive environment and enhancing guest experiences.
- Collaborated with management on safety protocols to ensure compliance with health regulations.
- Communicated repair needs to maintenance staff.
Preloader/Package Handler
UPS
Winston-Salem, NC
07.2022 - 03.2023
- Sorted and organized packages for efficient loading and distribution. Assisted in maintaining inventory accuracy through systematic package management. Supported team efforts in ensuring timely delivery of shipments.
- Operated conveyor systems to ensure efficient package sorting and loading.
- Inspected packages for damage, ensuring quality control before shipment.
- Ensured accurate shipment tracking by diligently scanning and updating package information in the system.
Event Staff
TERRAIN AT STYERS
Glen Mills, PA
05.2018 - 05.2020
- Oversaw bar setup and service operations to create a welcoming environment for guests. Led customer service initiatives to enhance satisfaction and engagement. Managed food handling processes to comply with safety regulations. Coordinated with staff as a busser and runner to optimize service flow. Acted as a bridal attendant to ensure seamless event execution and guest support.
- Trained new staff on operational procedures and best practices for event execution.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
- Assisted in creation of engaging event layouts, fostering welcoming atmosphere for attendees.
Team Member/Cashier
TJ Maxx (TJX Companies)
Wilmington, DE
05.2017 - 06.2018
- Assisted customers with transactions and money handling. Supported fitting room operations and maintained cleanliness. Helped organize merchandise displays and recover stock on the sales floor.
- Collaborated with team to ensure efficient inventory management and stock replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining organized sales floor for optimal customer experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Pet Groomer
The Kitty Spa
Darby, PA
08.2012 - 07.2014
- Managed phone communications to facilitate client interactions. Oversaw appointment scheduling to optimize service efficiency. Coordinated grooming assistance to enhance pet care quality.
- Assessed individual pet needs to recommend appropriate grooming styles and treatments.
- Implemented sanitation protocols to maintain a clean and safe working environment.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2014
Skills
- MICROSOFT OFFICE (10 years)
- MS OFFICE (10 years)
- PROBLEM SOLVING (10 years)
- Supervising
- Food Service
- Customer Service
- Restaurant experience
- Food Handling
- Animal Care
- POS
Timeline
Housekeeper
Compass Group USA
01.2025 - Current
Housekeeping Supervisor
CST
03.2023 - 01.2025
Preloader/Package Handler
UPS
07.2022 - 03.2023
Event Staff
TERRAIN AT STYERS
05.2018 - 05.2020
Team Member/Cashier
TJ Maxx (TJX Companies)
05.2017 - 06.2018
Pet Groomer
The Kitty Spa
08.2012 - 07.2014
High School Diploma -
Upper Darby High School