Diamond Hawkins
Sunrise,FL
Summary
Dynamic customer service professional at Chewy, excelling in complaint resolution and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for fostering positive interactions and ensuring a seamless experience, consistently exceeding expectations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chewy
Hollywood, FL
08.2020 - Current
- Assist customers with account creation, order processing and product support ensuring prompt and accurate responses.
- Maintain strong communication and problem-solving skills to improve customer satisfaction
- Resolved customer complaints through effective communication, empathetic and problem-solving techniques.
Server
Ford’s Garage
Plantation, FL
09.2023 - 12.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Johnny Rockets Restaurant
Sunrise, FL
12.2018 - 12.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Afterschool Counselor
Sunshine
Davie, FL
01.2019 - 03.2020
- Facilitated engaging activities promoting social skills and teamwork among children.
- Assisted in planning and implementing daily program schedules and events.
- Developed age-appropriate materials to enhance educational experiences during sessions.
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
Customer Service Representative
Connexion Point
Sunrise, FL
12.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Cashier / Customer Service Representative
Char Hut
Davie, FL
02.2015 - 05.2018
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Collaborated with team members to streamline operations during peak business hours.
Education
High School Diploma -
Plantation High School
Plantation, FL06.2017
Skills
- Customer service
- Relationship building
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Critical thinking
Timeline
Server
Ford’s Garage
09.2023 - 12.2024
Customer Service Representative
Chewy
08.2020 - Current
Afterschool Counselor
Sunshine
01.2019 - 03.2020
Server
Johnny Rockets Restaurant
12.2018 - 12.2023
Customer Service Representative
Connexion Point
12.2017 - 12.2018
Cashier / Customer Service Representative
Char Hut
02.2015 - 05.2018
High School Diploma -
Plantation High School