Diamond Johnson
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Office Clerk Remote
AT&T Limousine Service ( Part Time)
2020.07 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
- Coordinated and scheduled meetings and appointments.
Independent Contractor
Self Employment Specialists ( Family Owned)
2021.06 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
Customer Service Representative Part Time
Dollar Tree Corporation
2022.10 - 2023.04
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
PCA
Hilton Hardison
2014.02 - 2020.06
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Lab Assistant
Lab Corp
2009.03 - 2011.06
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for testing and analysis.
- Learned multiple molecular biological techniques.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Worked closely with lab staff on special projects.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained documentation on tests performed in lab.
Data Entry Clerk
Lifetouch Photography
2004.12 - 2009.03
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Assisted with developing data entry processes.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed established procedures to enter and process data correctly.
Education
No Degree - Pre-Law
Norfolk State University
Norfolk, VAHigh School Diploma -
Booker T Washington High School
Norfolk, VA06.1999
Skills
- Estimations and quotes
- Requirements Gathering
- Scope Definition
- Service Marketing
- Scheduling
- Schedule Management
- Software Development
Timeline
Customer Service Representative Part Time
Dollar Tree Corporation
2022.10 - 2023.04
Independent Contractor
Self Employment Specialists ( Family Owned)
2021.06 - Current
Office Clerk Remote
AT&T Limousine Service ( Part Time)
2020.07 - Current
PCA
Hilton Hardison
2014.02 - 2020.06
Lab Assistant
Lab Corp
2009.03 - 2011.06
Data Entry Clerk
Lifetouch Photography
2004.12 - 2009.03
No Degree - Pre-Law
Norfolk State University
High School Diploma -
Booker T Washington High School
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