Summary
Overview
Work History
Education
Skills
Membership
Languages
Timeline
Generic

Diamond Johnson

Atlanta,GA

Summary


Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

Cleanique Cleaning Service
02.2017 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Volunteer Teacher Assistant

Payton Elementary School
09.2013 - Current
  • Responsible for assisting students with daily assignments and grading papers

Summer Camp Counselor

Fayette Early Learning Academy
05.2024 - 07.2024
  • Responsible for providing child care for several families after school, weekends, summer breaks and during school vacations
  • Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
  • Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.

Teacher

Clayton County Public Schools
08.2023 - 05.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Skip Trace Investigator

Epstein Weignburgh & Associates
01.2016 - 04.2021
  • Strengthened company-client relationships by providing timely updates on investigation progress and consistently delivering outstanding results.
  • Established strong professional relationships with various data providers, obtaining valuable information for successful case resolutions.
  • Exceeded performance targets through meticulous case management and prioritizing high-stakes investigations.
  • Maintained strict confidentiality when handling sensitive client information during all aspects of an investigation.

Camp Counselor

City of Atlanta Parks and Recreation
05.2014 - 08.2014
  • Company Overview: Freedom School
  • Responsible for adhering to daily lesson plan
  • Responsible for teaching reading skills
  • Responsible for organizing end of year program
  • Freedom School
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Worked with children of varying age, interest, skill, and developmental levels.

Education

Bachelor of Science - Child Development

Benedict College
Columbia, SC
05-2017

High School Diploma -

North Atlanta High School
05.2013

Fayette County High School -

Fayette County High School
01.2011

Skills

  • Teaching skills
  • Excellent people skills
  • Good communication skills
  • Ability to work within a team
  • Clerical skills
  • Leadership skills
  • Computer skills
  • Ability to multi-task
  • Mentoring skills
  • Customer service
  • Guest services
  • Problem-solving skills

Membership

Alpha Kappa Alpha Sorority Inc.

Languages

English
Native or Bilingual

Timeline

Summer Camp Counselor

Fayette Early Learning Academy
05.2024 - 07.2024

Teacher

Clayton County Public Schools
08.2023 - 05.2024

Front Desk Agent

Cleanique Cleaning Service
02.2017 - Current

Skip Trace Investigator

Epstein Weignburgh & Associates
01.2016 - 04.2021

Camp Counselor

City of Atlanta Parks and Recreation
05.2014 - 08.2014

Volunteer Teacher Assistant

Payton Elementary School
09.2013 - Current

High School Diploma -

North Atlanta High School

Fayette County High School -

Fayette County High School

Bachelor of Science - Child Development

Benedict College

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Diamond Johnson