Diamond Johnson
Sanford
Summary
Dynamic professional with a proven track record as General Manager at Burger King, enhancing profitability through effective inventory management and staff training. Skilled in customer service and decision-making, I foster team collaboration and drive sales strategies, achieving increased customer satisfaction and operational efficiency.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wingstop Restaurant
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
General Manager of Food Service
Burger King
03.2015 - 05.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL06-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Goal setting
- Sales strategies
Certification
- ServSafe Food Handler's Certification
Languages
English
Timeline
Assistant Manager
Wingstop Restaurant
07.2023 - Current
General Manager of Food Service
Burger King
03.2015 - 05.2022
High School Diploma -
Lake Mary High School
Similar Profiles
MIchael VasquezMIchael Vasquez
Manager at Wingstop RestaurantManager at Wingstop Restaurant
Justin GonzalezJustin Gonzalez
Cook Shift Leader at Wingstop RestaurantCook Shift Leader at Wingstop Restaurant
Jeanette DiazJeanette Diaz
Assistant Manager at Wingstop RestaurantAssistant Manager at Wingstop Restaurant