Diamond Marshall
Dallas,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Call Center Representative
Pull-A-Part
Doraville , GA
06.2021 - 11.2022
- Assisted customers with inquiries about auto parts and services.
- Processed orders and managed customer account information efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Provided detailed product information to support customer decision-making.
- Maintained a professional demeanor while managing high call volumes daily.
- Documented customer interactions in compliance with company policies and procedures.
Customer Service Representative
VXI Global Solutions LLC
College Park, Georgia
02.2021 - 04.2022
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Medical Assistant -
Cumberland Medical Insitute
12-2025
High School Diploma -
Frank McClaren
CollegePark05-2020
Skills
- vital sign measurement
- medical terminology
- patient scheduling
- phlebotomy techniques
- customer relationship management
- effective communication
- attention to detail
- Specimens collection and processing
- Patient assessments and care
- Medical office management
Certification
Certified Phlebotomy Technician 10-2025 NHA
References
References available upon request.
Timeline
Call Center Representative
Pull-A-Part
06.2021 - 11.2022
Customer Service Representative
VXI Global Solutions LLC
02.2021 - 04.2022
Medical Assistant -
Cumberland Medical Insitute
High School Diploma -
Frank McClaren