Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Castillo

The Bronx,NY

Summary

Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Ibex
Philadelphia, PA
01.2023 - 03.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Office Clerk

Mount Sinai Health System
New York, NY
11.2018 - 12.2021
  • Maintained accurate inventory records of office supplies and equipment.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Organized office supplies and maintained an inventory of stock items.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.

Office Clerk /Student Volunteer

St. Barnabas Medical Center
Bronx, NY
01.2016 - 05.2017
  • Processed incoming and outgoing mail daily.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Scanned documents into computer system for storage purposes.

Education

Medical Assistant Certificate Program

New Age Training, Inc.
New York, NY
05-2017

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2015

BLS

American Heart Association
New York, NY

Skills

  • File Maintenance
  • Vital Sign Monitoring
  • Office Administration
  • Indirect Patient Care

Timeline

Call Center Representative

Ibex
01.2023 - 03.2024

Office Clerk

Mount Sinai Health System
11.2018 - 12.2021

Office Clerk /Student Volunteer

St. Barnabas Medical Center
01.2016 - 05.2017

Medical Assistant Certificate Program

New Age Training, Inc.

High School Diploma -

Penn Foster Career School

BLS

American Heart Association
Joanna Castillo