Felicia Fontaine
NEWYORK
Summary
Compassionate and detail-oriented Medical office specialist student with an expected graduation date of November 2026 from Manhattan School of computer Technology. Trained in medical office procedures , patient intake, medical office procedures, Medical terminology, electronic health records (EHR) , HIPAA compliance, infection control, vital signs , EKG, and phlebotomy fundamentals. Combined with hands-on Home health Aide experience and strong customer service background , I am committed to providing exceptional patient care , maintaining confidentiality and supporting efficient healthcare operations with professionalism.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dollar Tree
01.2023 - Current
- Resolved customer inquiries promptly, enhancing overall satisfaction and retention.
- Trained new representatives on company policies and customer service best practices.
- Facilitated effective communication between departments to improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Health Aide
Incare Home Healthcare
01.2017 - 03.2022
- Monitored vital signs to maintain health standards and report changes promptly.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to create personalized care plans.
Education
In Progress - Medical Office Specialist
Manhattan School of Computer Technology
Brooklyn, NY11-2026
Skills
- Customer service & Patient Relations
- Effective communication
- Critical thinking & Problem solving
- Retail operations
- Product knowledge
- Conflict resolution
- Vital sign Measurement
- phlebotomy Fundamentals
- Vital sign measurement
- Teamwork & Collaboration
- Health and safety
Timeline
Customer Service Representative
Dollar Tree
01.2023 - Current
Home Health Aide
Incare Home Healthcare
01.2017 - 03.2022
In Progress - Medical Office Specialist
Manhattan School of Computer Technology