Diamond Mathis
Jacksonville
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
Jacksonville
2023.10 - Current
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Collaborated with team members to complete tasks efficiently and accurately.
Inbound Sales Representative
Comcast
Jacksonville
2022.05 - 2023.10
- Provided timely, courteous, and knowledgeable responses to information requests.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in regular training sessions on sales techniques and best practices.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Store Associate
Publix Supermarkets Store
Jacksonville
2020.12 - 2022.05
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Ensured the cleanliness and tidiness of the store.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained cleanliness and organization of store shelves and displays.
Education
High School Diploma -
Impact Christian Academy
Jacksonville, FL2020-05
Skills
- Customer service
- Team collaboration
- Order processing
- Attention to detail
- Problem solving
- Equipment operation
- Heavy lifting
- Data entry
Timeline
Warehouse Associate
Amazon
2023.10 - Current
Inbound Sales Representative
Comcast
2022.05 - 2023.10
Store Associate
Publix Supermarkets Store
2020.12 - 2022.05
High School Diploma -
Impact Christian Academy