Diamond Neal
Calumet City,IL
Summary
Dynamic student with a passion for delivering unparalleled customer service, ensuring safety, and resolving challenges professionally with grace and precision. A keen eye for detail, exceptional communication skills, and an unwavering commitment to providing a seamless and enjoyable experience. Seeking a responsible role with opportunity for career development.
Overview
4
4
years of professional experience
Work History
Clerical Specialist
JP Morgan Chase
2023.05 - 2024.09
- Maintained 99.6% data entry accuracy rate for transactions daily
- Streamlined processes for document scanning, archiving, and retrieval increasing overall productivity in workplace by 20%
- Handled high volumes of customer inquiries, complaints, and service requests via phone and email
- Spearheaded initiatives to improve customer experience by addressing feedback and implemented new service protocols to minimize recurring issues
Production Associate
Bimbo® Bakeries USA
2022.11 - 2023.04
- Maintained a flexible approach to work assignments, willingly cross-trained in other areas to support changing production needs
- Assembled 1200+ food products daily creating a 10% increase in total warehouse production output
- Participated in training sessions to enhance skills and knowledge
- Collaborated with a team of 15+ associates and reduced errors by 12% through coordination and effective communication
- Verified 100+ incoming shipments per week
Ramp Agent
Envoy Airlines
2022.08 - 2023.05
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate the handling of baggage and cargo
- Achieved 18% reduction in aircraft turnaround time through use of teamwork to ensure flights successfully departed within 35 minutes of landing
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety
- Conducted thorough pre-flight and in-flight safety checks ensuring all FAA regulations were strictly followed contributing to zero safety incidents over 9 months
- Led efforts to resolve last-minute conflicts, balancing operational needs with customer satisfaction
- Reduced marshaling errors by 25% through clear communication and adherence to safety protocols
Team Leader
McDonald's
2021.06 - 2022.02
- Set performance expectations for the team, monitored progress towards goals and provided constructive feedback as needed
- Contributed to 11% increase in daily sales through promotion of combo deal up sells during interaction with customers
- Managed conflict resolution among team members, fostered positive and collaborative work environment
- Led team of 7+ employees improving overall team productivity by 15% during peak hours
- Conducted weekly sanitation checks resulting in 98% pass rate during random health inspections
Security Officer
Top Tier Safety
2021.02 - 2022.08
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Conducted 1100+ ID and badge checks monthly ensuring 100% access control compliance to prevent unauthorized entries
- Reduced accidents in workplace by 25% by implementing additional preventive measures
- Improved quality and accuracy of reporting by 14% leading management to make more informed security decisions
Education
Associate of Applied Science - Architectural Engineering
Harold Washington College
Chicago,IL05.2025
High School Diploma -
Perspectives High School of Technology
Chicago, IL06.2021
Skills
- Customer Service
- Attention to Detail
- Data Entry
- Proficient in Microsoft Office, Outlook, Publisher
- Communications
- Conflict Resolution
- Team Leadership
- Loss Prevention
- Safety and Security
- Food and Beverage Service
- Hospitality
Accomplishments
Youth Leadership Award- UCAN , 2019 Acknowledged for exemplary team coordination and mentorship
Languages
English
Native or Bilingual
Timeline
Clerical Specialist
JP Morgan Chase
2023.05 - 2024.09
Production Associate
Bimbo® Bakeries USA
2022.11 - 2023.04
Ramp Agent
Envoy Airlines
2022.08 - 2023.05
Team Leader
McDonald's
2021.06 - 2022.02
Security Officer
Top Tier Safety
2021.02 - 2022.08
Associate of Applied Science - Architectural Engineering
Harold Washington College
High School Diploma -
Perspectives High School of Technology
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Sai Swaroop KSai Swaroop K
Software Engineer at JP Morgan ChaseSoftware Engineer at JP Morgan Chase