Diamond Perkins
Cordova,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
Internal Revenue Service, IRS
01.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales and Service Representative
Bank of Bartlett
09.2019 - 01.2022
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Document Processor
First Horizon Bank
01.2016 - 09.2019
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Converted documents from one application to another.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Education
High School Diploma -
Southeast Prep Academy
Memphis, TN05.2011
Skills
- Workload management
- Problem-solving skills
- Product knowledge
- Inbound phone calls
- Verbal and written communication
- Data entry
- Payment processing
- Credit adjustments
- Customer service
- Appointment scheduling
- Database research
Timeline
Contact Center Representative
Internal Revenue Service, IRS
01.2022 - Current
Sales and Service Representative
Bank of Bartlett
09.2019 - 01.2022
Document Processor
First Horizon Bank
01.2016 - 09.2019
High School Diploma -
Southeast Prep Academy
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