Diamond Pierce
Alpharetta,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
5
5
years of professional experience
Work History
Food and Beverage Manager
St Ives Country Club
06.2022 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
Owner
Saree Couleur Hair
11.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Bartender
St Ives Country Club
06.2021 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Store Associate
CosmoProf
04.2020 - 07.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Master Cosmetology -
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA11.2019
High School Diploma -
Grayson High School
Loganville, GA05.2016
Skills
- Guest Relations
- Food and Beverage Management
- Portion Sizes
- Catering Supervision
- Teamwork and Collaboration
- Delegating Assignments and Tasks
- Supply Ordering and Management
Timeline
Food and Beverage Manager
St Ives Country Club
06.2022 - Current
Bartender
St Ives Country Club
06.2021 - 07.2022
Store Associate
CosmoProf
04.2020 - 07.2021
Owner
Saree Couleur Hair
11.2018 - Current
Master Cosmetology -
Paul Mitchell The School - Atlanta, LLC
High School Diploma -
Grayson High School