Diamond Pirtle
Columbus
Summary
Dynamic professional with a proven track record in passenger safety management and crisis intervention, honed through experiences with SUN Behavioral Health. Excelled in route coordination and de-escalation, significantly enhancing operational efficiency and client well-being. Skilled in Microsoft Office and adept at fostering positive outcomes through negotiation and punctuality.
Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
Overview
15
15
years of professional experience
Work History
Mental Health Technician/ Administrative Manager
SUN Behavioral Health
Columbus
01.2019 - Current
- Administrative ManagerFocus on optimizing administrative workflows, leveraging data analytics, and implementing automation to drive efficiency and enhance patient experience.Conduct a comprehensive end-to-end process analysis of administrative workflows, identifying inefficiencies and implementing improvements that increased operational productivity by 15%.
Design custom KPI dashboards using Excel and Google Sheets to track staff performance, patient scheduling efficiency, and workflow completion rates, resulting in a 20% improvement in turnaround time.
Develop and implement data-driven decision-making frameworks, utilizing trend analysis to identify peak patient intake periods and adjust staffing accordingly, reducing appointment wait times by 10%.
Lead an initiative to automate manual administrative processes, including payroll reconciliation and appointment confirmations, which reduced manual errors by 30% and increased efficiency.
Spearhead cross-functional collaboration with IT teams to integrate a new scheduling and patient management system, improving patient follow-up rates by 25%.
Facilitate weekly strategy meetings with department heads, presenting operational insights and process improvement recommendations to senior leadership.
Create and maintain an end-to-end process map of department workflows, documenting current systems, dependencies, and automation opportunities.
Conduct gap analysis to pinpoint workflow inefficiencies and recommended solutions, resulting in a streamlined patient intake process.
Partner with the Data & Analytics team to develop BI tools that enhanced operational data visibility.
Design and monitor key performance metrics to ensure continuous process improvements.
Conduct trend analysis and identified root causes of process inefficiencies, implementing corrective actions.
Assin the develope reportsum mazing performane treas, riperation aps, and prones processes.improvement initiatives.• Establish a continuous feedback loop with stakeholders to drive ongoing workflow optimization.
Youth Advocate
Saint Vincent Family Services
03.2015 - 06.2019
- Conducted assessments to determine types of services individuals required.
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Liaised between children and guardians to best handle issues specific to youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Collections Agent
Alliance Data
05.2010 - 10.2015
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Arts - Business Administration
Columbus State Community College
Columbus, OH10-2025
Skills
- Microsoft Excel
- Customer service
- Team collaboration
- Conflict resolution
- Report writing
- Mental Health Recovery
- Organizational skills
- Medication administration
- Reliability
- Patient advocacy
- Active listening
- Group therapy
- Critical thinking
- Mental health first aid
- Behavioral health
References
References available upon request.
Skills
Timeline
Mental Health Technician/ Administrative Manager
SUN Behavioral Health
01.2019 - Current
Youth Advocate
Saint Vincent Family Services
03.2015 - 06.2019
Collections Agent
Alliance Data
05.2010 - 10.2015
Associate of Arts - Business Administration
Columbus State Community College