Diamond Quintana
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Olive Garden Restaurant
Houston
04.2025 - Current
- Delivered exceptional dining experiences by providing attentive service to guests.
- Collaborated with kitchen staff to coordinate timely and accurate order delivery, enhancing overall guest satisfaction.
- Managed guest inquiries and resolved complaints with professionalism and empathy.
- Processed payments efficiently, contributing to a smooth and positive checkout experience for guests.
- Followed health and safety guidelines to ensure a safe dining environment for guests.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to maintain operational readiness.
English as a second language Work Study Student
Houston Community College System
Houston
10.2023 - 05.2024
- Called students to confirm class attendance and scheduled them for classes at HCC.
- Coordinated student schedules and managed appointment bookings to ensure optimal class attendance.
- Worked as a teachers assistant in their classes helping students find their assignments.
- Worked as a teacher's assistant in their classes helping students find their assignments.
- Utilized office software for data entry and report generation efficiently.
- Calling students making sure they wanted to attend classes scheduling them for classes at HCC
Cook
Pizza Hut in Toyota center
Houston
11.2022 - 08.2023
- Prepared and cooked pizzas to meet quality standards and presentation guidelines.
- Ensured cleanliness and organization of kitchen and food preparation areas for efficient workflow.
- Operated kitchen equipment safely to maintain a safe and productive cooking environment.
- Facilitated teamwork by ensuring all members understood their responsibilities and offered support.
- Working in teamwork and making sure everyone knew what was needed, and helping when needed
Cashier
Family Thrift Center
Houston
05.2021 - 08.2021
- Operated cash register, processing customer transactions to ensure quick and accurate service.
- Handled cash, maintaining accurate cash drawer to support smooth operations during shifts.
- Assisted customers with product inquiries, delivering friendly service to enhance customer experience.
- Performed other duties as assigned by management.
Education
High school diploma -
Stephen f Austin high school
Houston, TX 08.2019 - 06.2023
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Time management
- Task prioritization
- Sanitation practices
- Positive and professional
- Problem Solving
- Communication
- Team collaboration
- Customer service
- Conflict resolution
Certification
- HCC CNA Certification
- Texas Alcohol Beverage Commission Certification
- SafeServ Certified
Languages
Bilingual
Timeline
Server
Olive Garden Restaurant
04.2025 - Current
English as a second language Work Study Student
Houston Community College System
10.2023 - 05.2024
Cook
Pizza Hut in Toyota center
11.2022 - 08.2023
Cashier
Family Thrift Center
05.2021 - 08.2021
High school diploma -
Stephen f Austin high school
08.2019 - 06.2023
Some College (No Degree) -
Houston Community College