Diamond Ramirez
Newport,KY
Summary
Dynamic leader with proven expertise in staff supervision and customer relations honed at Brother's Bar And Grill. Excelled in money handling and fostering team motivation, significantly enhancing service quality and operational efficiency. Demonstrated commitment to compliance and product knowledge, ensuring a positive and safe customer experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Brother's Bar And Grill
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender
Brother's Bar And Grill
05.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Environmental Services Housekeeper
St. Elizabeth Medical Center
10.2021 - 02.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Cashier
Riverside Marketplace
08.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - General Education
Northern Kentucky University
High School Diploma -
Dayton High School
Dayton, KY05.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Compliance understanding
Timeline
Assistant Manager
Brother's Bar And Grill
10.2023 - Current
Bartender
Brother's Bar And Grill
05.2022 - 10.2023
Environmental Services Housekeeper
St. Elizabeth Medical Center
10.2021 - 02.2022
Cashier
Riverside Marketplace
08.2014 - 07.2016
No Degree - General Education
Northern Kentucky University
High School Diploma -
Dayton High School