Experienced leader in telecommunications tower operations, delivering exceptional customer service. Certified CompTIA Security+ professional with a proven ability to ensure client satisfaction through effective problem-solving and communication. Demonstrates adaptability and multitasking skills to successfully manage diverse challenges in fast-paced environments. Passionate about driving results and fostering a culture of excellence within the telecommunications industry.
Hi, I’m
Diamond Ranson
Dallas,TX
Summary
Overview
9
years of professional experience
1
Certification
Work History
Uber
Transportation Specialist
01.2016 - Current
Job overview
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with over 30 service providers to resolve issues and correct delays.
- Leveraged data analysis tools for informed decision-making regarding resource allocation and process improvements.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
Loyal Skye Towers
Telecommunications Technician
01.2018 - 10.2023
Job overview
- Installed and configured over 20 new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Managed and prioritized customer service requests to achieve prompt resolution.
Dropoff
Medical Logistics Technician
01.2020 - 01.2022
Job overview
- Implemented a standardized process for receiving and verifying incoming shipments, minimizing errors and discrepancies.
- Conducted regular audits of supply levels, identifying areas for improvement in inventory management practices.
- Managed vendor relationships to ensure timely delivery of high-quality medical supplies and equipment.
- Trained 3-5 team members on logistics procedures, contributing to a well-prepared and cohesive workforce.
- Maintained a clean and organized storage area, promoting efficiency while complying with safety guidelines.
- Built and established relationships with staff and vendors.
Education
Hinds Community CollegeRaymond, MS
Associate of Science from Computer Science
05.2015
University Overview
Skills
- Network Troubleshooting
- Ticket management
- Hardware diagnostics
- Customer Service
- Technical issues analysis
- Network configuration
- Technical Troubleshooting
- Network diagnostics
Certification
- Certified Comptia Sec+ - 2024-2027
Timeline
Medical Logistics Technician
Dropoff
01.2020 - 01.2022
Telecommunications Technician
Loyal Skye Towers
01.2018 - 10.2023
Transportation Specialist
Uber
01.2016 - Current
Hinds Community College
Associate of Science from Computer Science