Diamond Sanchez
Harlingen,TX
Summary
Dynamic professional with a proven track record at Teleperformance USA, excelling in customer service and problem-solving. Enhanced customer loyalty and satisfaction through effective communication and teamwork. Skilled in computer applications and adept at maintaining composure under pressure. Demonstrated ability to exceed performance targets, significantly improving insurance claim processes and customer understanding. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Pharmacy Service Representative
Teleperformance- CVS Specialty Pharmacy
Harlingen, Texas
06.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer questions and referred to pharmacist for medication information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Followed up on pending claims and resolved issues delaying processing.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Education
High School Diploma -
Harlingen High School
Harlingen, Texas05-2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Timeline
Pharmacy Service Representative
Teleperformance- CVS Specialty Pharmacy
06.2024 - Current
High School Diploma -
Harlingen High School