Diamond Shelbourne
Rosedale,New York
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
TJ Max
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Shopper Team Member
Amazon
05.2020 - 11.2023
- Confirmed all selected items were in excellent condition with intact packages
- Tracked substitution and informed customers of changes
- Maintained high satisfaction ratings by completing orders quickly and making good selection for customers
- Verified each item matched order sheet’s description
- Scanned each item’s barcode before item’s removal from shelf
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Babysitter
The Rosales family
03.2019 - 02.2020
- Care for two boys ages 8 and 10, on evenings
- Pick the kids up from school.
- Help kids with home-work
- Ensure children are bathed, fed and in bed prior to parents’ return every evening
- Clean and organize house whenever necessary, minimizing parents clean-up time upon their return home
- Played games, worked on puzzles, and read books to young children.
Babysitter
The Bennet Family
06.2018 - 01.2020
- Care for a girl, age 6 during the weekends, summer, spring and winter breaks
- Prepare lunches and snacks
- Took her to the park and playground
- Ensure child is bathed, fed and in bed prior to parents return in the evening
- Read stories before there evening naps
- Took child to play dates that the parent set up
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
After school Counselor/ Volunteer
Salvation Army
10.2017 - 06.2018
- Assist kids with home-work and assignments
- Supervise students, assuring their safety and engagement in activities
- Implement the discipline policies and procedures in timely manner
Education
High School Diploma - Cosmetology Certificate
William H Maxwell C.T.E High School
06.2019
Skills
- Active listening skills
- Time Management
- Problem Solving
- Organizational Skill
- Critical Thinking
- Communication
- Interpersonal Skills
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Professional References
- Kezia Rosales, 646-972-1533, Keziar20@gmail.com
- Latoya Bennet, 646-545-9282, Latoyar76@hotmail.com
Timeline
Sales Associate
TJ Max
07.2022 - Current
Shopper Team Member
Amazon
05.2020 - 11.2023
Babysitter
The Rosales family
03.2019 - 02.2020
Babysitter
The Bennet Family
06.2018 - 01.2020
After school Counselor/ Volunteer
Salvation Army
10.2017 - 06.2018
High School Diploma - Cosmetology Certificate
William H Maxwell C.T.E High School
Similar Profiles
Diana AlmaralesDiana Almarales
Cashier at TJ MaxCashier at TJ Max
Ansa AtharAnsa Athar
Retail Associate at TJ MaxRetail Associate at TJ Max
Nayeli AvalosNayeli Avalos
Team Member at TJ MaxTeam Member at TJ Max