Diamond Sledge
Decatur,GA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Saks Fifth Avenue
Atlanta, GA
09.2024 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Interpreted and explained work procedures and policies to brief staff.
- Developed and implemented policies and procedures for efficient workflow.
- Built strong operational teams to meet process and production demands.
- Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
Lead, Retail Brand Ambassador
ATLANTA HAWKS
Atlanta
10.2021 - Current
- Maintain a strong understanding of the brand's products, services, and messaging in order to effectively communicate with customers and management
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Support the retail sales team by providing product knowledge, assisting with sales transactions, and encouraging customers to make purchases
- Ability to meticulously track inventory levels, identify discrepancies, and ensure accuracy in inventory records
- Expert in managing email correspondence with precision and professionalism
- Skilled in promptly responding to inquiries, addressing concerns, and providing necessary information
Assistant Manager
JIMMY JOHN'S
Atlanta
03.2015 - 04.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Oversaw aspects of maintenance, inventory and daily activity management
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Oversaw daily operations of the store, including inventory and supply restocking, cash-handling and assisting customers
- Assisted customers, answered questions and resolved problems for stellar customer service
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
Education
High School Diploma -
Towers High School
Decatur, GA05.2014
Associates - Accounting And Finance
Gwinnett Technical College
Lawrenceville, GASkills
- Netsuite Specialist
- Data Entry
- Salesforce Specialist
- Microsoft (Excel,Word)
- Inventory Specialist
- Retail Cloud Specialist
- POS Support
Accomplishments
I achieved All Star 2 years in a row with the Atlanta Hawks for being an outstanding employee throughout my department.
Timeline
Supervisor of Operations
Saks Fifth Avenue
09.2024 - Current
Lead, Retail Brand Ambassador
ATLANTA HAWKS
10.2021 - Current
Assistant Manager
JIMMY JOHN'S
03.2015 - 04.2020
High School Diploma -
Towers High School
Associates - Accounting And Finance
Gwinnett Technical College