Diamond Taylor
Norwalk,CT
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless operations.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Bed Bath & Beyond
Norwalk, CT
08.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged and broken merchandise.
Tumbling Coach/Front Desk Receptionist
Tumble Jungle
Norwalk, CT
08.2021 - 05.2022
- Communicated with training staff regarding injury prevention, rehabilitation and status of injured students.
- Mentored and worked with children between ages of 5 and 12 on techniques for both cheerleading and gymnastics.
- Monitored adherence to rules and regulations with conduct, appearance and class attendance.
- Maximized physical talent of team through quality teaching and coaching.
- Pitched in to assist company owners with special events, birthday parties and team-oriented fitness classes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Associate of Applied Science - Communications
Norwalk Community College
Norwalk, CT12-2024
Skills
- Online Order Picking
- Transaction Approvals
- New Hire Training
- Policy Enforcement
- Customer Service
Timeline
Cashier Team Lead
Bed Bath & Beyond
08.2022 - Current
Tumbling Coach/Front Desk Receptionist
Tumble Jungle
08.2021 - 05.2022
Associate of Applied Science - Communications
Norwalk Community College
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