Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Thomas

Bronx,NY

Summary

Experienced Service Clerk focused on maintaining smooth and efficient operations. Proficient in customer service and administrative areas.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Arc of Westchester
02.2023 - 03.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Teachers Aide

Vernon Heights Day Care
06.2019 - 08.2022
  • Assisted teachers with supervision and care of group of Number children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Taught courses under guidance of senior instructors.

Assistant Clerk

Zone 359
09.2012 - 05.2017
  • Assisted in the preparation of reports and presentations, ensuring timely completion and professional quality.
  • Provided excellent customer service to clients, resolving inquiries quickly and professionally.
  • Assisted in event coordination efforts by managing logistics such as venue booking and catering arrangements.
  • Streamlined administrative processes for increased accuracy and time management.
  • Ensured sensitive documents were handled confidentially maintaining privacy standards within the workplace.
  • Managed appointment scheduling for supervisor , optimizing time allocation and reducing conflicts.
  • Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.

Front Desk Receptionist

Infinite Possibilities
03.2012 - 09.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Service Representative

Eastchester Cryler Jeep Dodge
08.2011 - 01.2012
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.

Education

High School Diploma -

Renaissance High School For Musical Theater And Technology
Bronx, NY
06.2008

N/A - Early Childhood Education

Hostos Community College of The City University of New York
The Bronx, NY

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Appointment Scheduling
  • Crisis Management
  • Medical Records Management
  • Critical Thinking
  • Documentation and Recordkeeping
  • Attentive to People
  • Clear Communication
  • Decision-Making
  • Relationship Building

Certification

  • Certified Pharmacy Technician

Timeline

Direct Support Professional

Arc of Westchester
02.2023 - 03.2024

Teachers Aide

Vernon Heights Day Care
06.2019 - 08.2022

Assistant Clerk

Zone 359
09.2012 - 05.2017

Front Desk Receptionist

Infinite Possibilities
03.2012 - 09.2012

Service Representative

Eastchester Cryler Jeep Dodge
08.2011 - 01.2012

High School Diploma -

Renaissance High School For Musical Theater And Technology

N/A - Early Childhood Education

Hostos Community College of The City University of New York

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Diamond Thomas