Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diamond Upchurch

Raleigh,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Outbound Benefits Coordinator

Trialcard Janssen Carepath
Morrisville, NC
12.2019 - 11.2023
  • Verified and documented patients Medical and Pharmacy coverage for Providers to determine reimbursement for specialty medications.
  • Developed lasting relationships with providers and staff across the United States to meet business objectives. Averaging a minimum of 50 outbound calls a day.
  • Managed High Priority sites while assisting seasonal teams with new contracts of service reassuring best practices. Collaborated with nurses and inbound coordinators to ensure patients did not experience any adverse events.

Medical Intake Coordinator/Medical Referral Specialist

Advance Home Healthcare
Cary, NC
06.2016 - 11.2019
  • Coordinated referrals between primary care providers and specialists within a timely manner.
  • Review Intake referrals for Durable Medical Equipment and Qualified equipment per insurance guidelines.
  • Reviewed patient medical history and updated relevant information in the database. Provided patients with their financial responsibility estimates and set up billing preferences.
  • Dispatched Respiratory Specialist and Home Liaisons to Homes or Facilities as needed. Format reports using Excel Spreadsheets and completed all data entry in a timely fashion.

Education

High School Diploma -

Garner High School
Garner, NC
05-2008

Some College (No Degree) - Psychology

North Carolina Central University
Durham, NC

Skills

  • Program Administration
  • Program Management
  • Benefits Interpretation
  • Verbal and Written Communication
  • Documentation and Reporting
  • Benefits Administration
  • Open Enrollment
  • Benefits Explanation
  • Proficient in Microsoft Office, McKesson and Faxcom

References

References available upon request.

Timeline

Outbound Benefits Coordinator

Trialcard Janssen Carepath
12.2019 - 11.2023

Medical Intake Coordinator/Medical Referral Specialist

Advance Home Healthcare
06.2016 - 11.2019

High School Diploma -

Garner High School

Some College (No Degree) - Psychology

North Carolina Central University

Similar Profiles

CREATE PROFILE
Diamond Upchurch