Diamond Walter
Huntsville
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, excelling in problem-solving and fostering teamwork. Expert in Microsoft Office and dedicated to enhancing customer satisfaction. Trained new employees, ensuring adherence to quality standards while maintaining a positive environment, resulting in improved team performance and customer loyalty.
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
01.2021 - 12.2023
- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Making sure all needs and problems were solved in the most responsible and respectful way no matter how hard it was making sure there was a smile on everybody faces.
- Counting Money
- Led team in executing daily operational tasks, ensuring adherence to quality standards.
- Trained new employees on processes and safety protocols, fostering a culture of teamwork.
Education
Associate of Arts - Billing And Coding
Ultimate Medical Academy
Clearwater, FL01-2026
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Career Success
- Working with people
- Sociology
- Interpersonal Professional Communications
- Critical Thinking
- Computer Fundamentals
- Medical Terminology
- Anatomy and Physiology and Pathophysiology
- Diagnostic and Procedural coding for MBC
Accomplishments
- Won [Best Employee] award in [2021].
- Achieved [the best employee with communications] through effectively helping with [customers needed for help no matter what time or when I was even in lunch task always got done].
- Successfully recruited and trained 7 new customer service representatives.
Timeline
Customer Service Manager
Walmart
01.2021 - 12.2023
Associate of Arts - Billing And Coding
Ultimate Medical Academy