Diamond West
New York,NY
Summary
Accomplished Front Office/Housekeeping Supervisor at Washington Jefferson Hotel, adept in administrative support and problem-solving, significantly enhanced service quality through rigorous training, boosting staff performance. Skilled in hospitality services and business operations, effectively managed payroll and ensured guest satisfaction through prompt service and cleanliness standards.
Overview
6
6
years of professional experience
Work History
Front Office/Housekeeping Supervisor
Washington Jefferson Hotel
03.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Prepared payroll for housekeeping and front office departments for submittal to Human Resources
Direct Support Professional
Community Options
09.2019 - 03.2022
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Barista
Starbucks
08.2018 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Business Management And Science
SUNY Canton
Canton, NY05.2019
Associate of Applied Science - Accounting
SUNY Canton University
Canton, NY05.2017
High School Diploma -
Fredrick Douglas High School
New York, NY06.2015
Skills
- Administrative Support
- Basic accounting
- Office equipment operations
- Verbal and written communication
- Listening Skills
- Problem-solving skills
- Hospitality services
- Administrative Skills
- Business operations understanding
Timeline
Front Office/Housekeeping Supervisor
Washington Jefferson Hotel
03.2022 - Current
Direct Support Professional
Community Options
09.2019 - 03.2022
Barista
Starbucks
08.2018 - 09.2019
Bachelor of Science - Business Management And Science
SUNY Canton
Associate of Applied Science - Accounting
SUNY Canton University
High School Diploma -
Fredrick Douglas High School
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