Diamond White
Brooklyn,NY
Overview
11
11
years of professional experience
Work History
Tax Preparer
Value Tax
Brooklyn, USA
12.2022 - Current
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Completed and filed returns with tax departments at local, state, and federal levels.
Call Center Representative
Maximus
New York, USA
06.2022 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
COVID-19 Swabber
LAbQ Diagnostics LLC
New York, USA
11.2021 - 03.2022
- Trained and certified Covid testing technician
- Perform PCR and Rapid Antigen Covid test
- Improved patient experience by efficiently conducting COVID-19 swab tests with care and professionalism.
Customer Service Representative
EZPASS
Staten Island, USA
09.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Hostess/Bartender
Concrete Jungle NYC
Brooklyn, USA
07.2021 - 11.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Toys Sales Associate
FAO Schwarz
New York, USA
10.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Seasonal Sales Associate
Macy's NY
New York, USA
11.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Trainer
Bookoff USA
New York, USA
04.2014 - 04.2018
- Mentored new hires, resulting in stronger staff development and increased productivity
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
School For Legal Studies
Brooklyn, NY06-2012
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Bookkeeping
- Relationship building
- Client communication
- Data inputting
- Customer service
- Call center experience
- Scheduling
- Team development
Timeline
Tax Preparer
Value Tax
12.2022 - Current
Call Center Representative
Maximus
06.2022 - 11.2022
COVID-19 Swabber
LAbQ Diagnostics LLC
11.2021 - 03.2022
Customer Service Representative
EZPASS
09.2021 - 12.2021
Hostess/Bartender
Concrete Jungle NYC
07.2021 - 11.2021
Toys Sales Associate
FAO Schwarz
10.2019 - 07.2020
Seasonal Sales Associate
Macy's NY
11.2018 - 03.2019
Trainer
Bookoff USA
04.2014 - 04.2018
High School Diploma -
School For Legal Studies