DIAMOND WHITTEY
Dacula,GA
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Buford Medical Clinic
04.2024 - Current
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Process patient admission or discharge documents.
- Collected patient's copays, fees, and balances.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contact medical facilities or departments to schedule patients for tests or appointments.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Explain treatment procedures, lab results, medications, diets, or physicians' instructions to patients.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Release information to persons or agencies according to regulations.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled coordinated and confirmed appointments and meetings via phone or email.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Front Desk Coordinator
Hope Primary Care & Dentistry
07.2023 - 04.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Contributed to public health awareness by participating in organization of community dental health events.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Pre-boarding Coordinator
Kaiser Permanente
09.2021 - 09.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by managing onboarding activities for new hires.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Completed required criminal, credit, or drug tests for new hires.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Customer Service Representative
Kaiser Permanente
12.2019 - 03.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed members premium payments.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Kroger
10.2018 - 08.2019
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Entered orders into Western Union computer database system.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Party Host/Team Leader
Sky Zone Trampoline Park
10.2015 - 03.2018
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Led creative games and activities to engage and entertain guests during events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Decorated and set tables in accordance with party themes and age groups.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Directed guests to correct areas for eating, dancing, and other services.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Contributed to company growth by upselling additional services or products when appropriate, increasing revenue per event.
- Cultivated relationships with repeat clients, understanding their preferences for tailored event planning.
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
- Maintained high level of professionalism and enthusiasm throughout long events, keeping energy up and ensuring guest satisfaction.
- Fostered fun and welcoming environment, encouraging guest interaction and participation.
Education
High School Diploma -
Peachtree Ridge Highschool
Suwanee, GA05-2017
Skills
- Administrative support
- POS systems
- End-of-day reporting
- Listening & problem-solving skills
- Multi-line phone systems
- General housekeeping
- Guest relations
- Effective planning
- Cash handling
- Customer service management
- Scheduling
- Data entry
Languages
English
Timeline
Front Desk Coordinator
Buford Medical Clinic
04.2024 - Current
Front Desk Coordinator
Hope Primary Care & Dentistry
07.2023 - 04.2024
Pre-boarding Coordinator
Kaiser Permanente
09.2021 - 09.2022
Customer Service Representative
Kaiser Permanente
12.2019 - 03.2021
Customer Service Representative
Kroger
10.2018 - 08.2019
Party Host/Team Leader
Sky Zone Trampoline Park
10.2015 - 03.2018
High School Diploma -
Peachtree Ridge Highschool
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