Diamond Rankin
Weymouth,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
19
19
years of professional experience
Work History
Assistant Manager of Customer Service
Old Navy
Hingham, MA
11.2025 - Current
- Led team in delivering exceptional customer service experiences, enhancing overall satisfaction
- Worked actively to develop new staff, improving onboarding efficiency and keeping retention
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Analyzed customer feedback to identify trends, driving continuous improvement in service
- Managed escalated customer inquiries, ensuring timely resolutions and maintaining high service standards.
Assistant General Manager of Merchandising
Old Navy
Braintree, MA
10.2023 - 11.2025
- Led team initiatives to improve customer service standards and satisfaction.
- Developed training programs for new staff to ensure consistent performance.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Collaborated with department heads to align operational goals with organizational objectives.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Assistant Merchandising Manager of Kids and Baby
Old Navy
Boston, MA
04.2023 - 10.2023
- Analyzed market trends to inform product selection and inventory management.
- Collaborated with cross-functional teams to optimize merchandising strategies.
- Oversaw visual merchandising standards to enhance customer experience and engagement.
- Trained and mentored junior staff on best practices in merchandising techniques.
Assistant Merchandising Manager of Kids and Baby
Old Navy
Everett, MA
10.2021 - 04.2023
- Collaborated to optimize merchandising strategies.
- Developed and maintained seasonal merchandise plans to drive sales growth.
- Ensured staff was informed on product knowledge for new merchandising to better assist the customer
- Oversaw visual merchandising standards to enhance customer experience and engagement within the kids and baby departments
Product Operations Manager
Old Navy, Gap
Everett , MA
01.2020 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Operations Manager
Forever 21
Boston, Massachusetts
09.2018 - 01.2020
- Contributed to leadership team for implementing company policies and procedures.
- Assisted in the development of the team by promoting a “customer - first” environment
- Oversaw preparation and distribution of promotional materials and flyers.
- Exceeded credit goals on consistent basis, resulting in recognition from upper field management.
Sales Team Lead
LensCrafters
Braintree , MA
02.2018 - 09.2018
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Provided customers quality eye care services by having one on one consultations to find them the best product for their daily eye care need
- Trained, coached and mentored new sales associates for maximum performance.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Sales Supervisor
Bath And Body Works, Limited Brands
Braintree, MA
10.2016 - 02.2018
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance and sales, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Associate
Bjs Wholesales Club
Stoughton, MA
08.2016 - 10.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Use proper procedures to process checks, tender cash and debit purchases.
- Loaded and unloaded merchandise using for customers
- Maintain a clean work station as well as use customer service skills while tending to customers needs while cashing them out and helping them on the sales floor.
Concessions Supervisor
Showcase Cinema De Lux
Randolph, MA
11.2011 - 08.2016
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Managed product inventory
- Oversee between fifteen to twenty-five people per shift on multiple floors
- Ensure that employees are following the guidelines practiced to create a customer friendly environment
Tutor and Mentor
Stars Program
Randolph, MA
09.2006 - 06.2007
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Tutored struggling, average and advanced students in math, science, and english course materials.
Education
Associate of Science - Criminal Justice
Massasoit Community College
Brockton, MA08.2018
High School Diploma -
Randolph High School
Randolph, MA06.2011
Skills
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Organization and Time Management
- Written Communication
- Excellent Communication
- Self-Motivated
- Data Entry
- Problem-Solving
- Good Telephone Etiquette
- Attention to Detail
- Customer feedback analysis
- Customer service
- Cash handling
- Team building and leadership
Accomplishments
- Received a company Leadership Award at Old Navy
- Received an Outstanding Accomplishment Award at Bath And Body Works
Timeline
Assistant Manager of Customer Service
Old Navy
11.2025 - Current
Assistant General Manager of Merchandising
Old Navy
10.2023 - 11.2025
Assistant Merchandising Manager of Kids and Baby
Old Navy
04.2023 - 10.2023
Assistant Merchandising Manager of Kids and Baby
Old Navy
10.2021 - 04.2023
Product Operations Manager
Old Navy, Gap
01.2020 - 10.2021
Retail Operations Manager
Forever 21
09.2018 - 01.2020
Sales Team Lead
LensCrafters
02.2018 - 09.2018
Sales Supervisor
Bath And Body Works, Limited Brands
10.2016 - 02.2018
Sales Associate
Bjs Wholesales Club
08.2016 - 10.2017
Concessions Supervisor
Showcase Cinema De Lux
11.2011 - 08.2016
Tutor and Mentor
Stars Program
09.2006 - 06.2007
High School Diploma -
Randolph High School
Associate of Science - Criminal Justice
Massasoit Community College
Exceed Award through Old Navy
Recieved the exeed award from Old Navy within the first year of working which recognized my leadership capabilities and willingness to teach and grow a team to better serve and drive the customer experience