Years in food, Retail, and Customer Service
Diamond Franck
Seekonk,MA
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Attentive daycare and preschool assistant with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Dedicated to creating safe, inclusive and engaging learning environments for all children. Motivated worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.
Overview
6
6
Work History
Sales Floor Associate Cashier
Burlington
Seekonk, MA
12.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant
Daycare
East Providence, RI
09.2021 - 11.2021
- Worked in different classrooms but mainly with one year old toddlers
- Helped with feeding them their breakfast, lunches, and snacks
- Took up to 10 kids outside and put them down for naps.
- Kept class space organized, clean and learning-focused for optimal student development.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Related well to parents and kept each informed about new daycare activities or behavioral concerns.
- Modeled good behaviors for students and maintained classroom discipline.
- Encouraged students to interact positively and calmly solve disputes.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented warning and timeout strategies to encourage good behavior.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
- Maintained daily records of individual activities, behaviors, meals and naps.
Barista
Starbucks, Barista
Foxborough, MA
11.2019 - 10.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Merchandised display cases and promoted prepared foods.
- Weighed, ground and packed coffee per customer orders.
- Created complex, hand-crafted beverages based upon customer preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
Crew Member
Dairy Queen
Foxborough, MA
05.2019 - 10.2019
- Prepped desserts
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Suggested additional menu items, beverages and desserts to increase sales.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
Sales Associate
Kohls Department Store
Mansfield, MA
11.2018 - 01.2019
- Seasonal Sales Associate
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Operated cash register collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Communicated item availability with retail team members and shoppers.
Team Member
Chick-Fil-A
Seekonk, MA
02.2017 - 07.2017
- Worked Front of house
- Made desserts and took orders
- Maintained order and cleanliness of work areas to conform with health codes.
- Received food orders from individuals and explained offerings.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Some College (No Degree) - Diagnostic Medical Sonography
Community College of Rhode Island
Warwick, RI06.2025
Skills
- POS system Operations
- Safe food handling
- Friendly, positive attitude
- Calm and patient
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales Floor Associate Cashier
Burlington
12.2021 - Current
Assistant
Daycare
09.2021 - 11.2021
Barista
Starbucks, Barista
11.2019 - 10.2021
Crew Member
Dairy Queen
05.2019 - 10.2019
Sales Associate
Kohls Department Store
11.2018 - 01.2019
Team Member
Chick-Fil-A
02.2017 - 07.2017
Some College (No Degree) - Diagnostic Medical Sonography
Community College of Rhode Island
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