Reading, Music, Blogging
Diamonea Wright
College Student
San Diego,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Coronado Golf Cart Rentals
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Process payments, deposits, and refunds using a booking system.
- Check carts in and out, inspecting them for damage before and after use.
- Maintain accurate rental records and paperwork.
- Answer phone calls, emails and respond to customer inquiries.
- Assist with minor cart troubleshooting and direct major issues to maintenance staff.
- Assist manager with daily with a mix of work and personal errands
- Keep the front desk area organized and clean.
Sales Associate
Crocs
06.2022 - 08.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Business - Marketing
California State University San Marcos
San MarcosSkills
Sorting and labeling
Telephone etiquette
Problem-solving skills
Office organization
Multitasking in a face-paced environment
Excel, Google Docs, Google Drive, Google Slides, Word
Interests
Timeline
Front Desk Receptionist
Coronado Golf Cart Rentals
06.2024 - Current
Sales Associate
Crocs
06.2022 - 08.2022
Business - Marketing
California State University San Marcos