Diamonique Edler
Chesapeake,VA
Summary
Results-driven and dynamic collaborator with transferrable skills seeking a challenging position to make a positive impact on the strategic needs of the business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Abilities Beyond Disabilities
05.2020 - 06.2024
- Attention to detail, especially when adhering to specific protocols and rules while carefully following instructions to care for needs of client
- Integrity to ensure clients feel safe and comfortable when tending to personal activities such as helping them bathe
- Trustworthiness and dependability so clients and their families feel comfortable relying on them
- Interpersonal skills when working with clients, including having compassion and being sensitive to their emotional needs when clients are in extreme distress or pain.
- Physical stamina when performing tasks such as lifting or turning their clients
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as vacuuming, washing dishes and tidying
- Helping plan client appointments and organize schedule
- Organizing with transportation arrangements to appointments
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Encouraging client engagement in social networks and communities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Maintained clean, safe, and well-organized patient environment.
Night Auditor
Holiday Inn
03.2021 - 10.2023
- Outstanding postings to guest accounts are completed
- There are no discrepancies across any systems, including room status, rates and no-shows
- All departmental accounts and financial information are balanced, so date can be closed
- Financial and operational reports, or so-called night audit reports, are prepared and distributed
- Any non-automated or manual back-ups are performed
- Welcome guests in warm and friendly manner overnight
- Ascertains guests' lodging, purchasing needs
- Assists guests and owners in branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Registers guests and manages rooming chart
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift.
Customer Service Representative
First Choice In-Home Care
02.2017 - 05.2020
- Maintain confidentiality when dealing with any patient information
- Interact with patients, physicians, coworkers and visitors in a courteous, professional manner
- Responsible for providing high quality patient care while completing the physician-ordered therapy
- Complete all work-related activities documented on the proper forms according to established policy
- Coordinate and schedule new set-ups appointment with patients for the prescribed equipment
- Identify and strive to meet departmental goals, objectives and plans
- Complete and route all paperwork per policy and procedure
- Perform patient compliance follow-ups within 1 week of the initial set-up
- Ensure safety and welfare of all patients, including those with special needs
- Balanced and transferred all calls to proper departments in a timely manner.
Education
High school diploma -
Norview High School
Norfolk, VA06.2009
Skills
- Night Audit
- Front Desk
- Developmental Disabilities Experience
- Laundry
- Cash Handling
- Cleaning Experience
- Customer service
- Senior care
- Dementia care
- Memory care
- Home care
- Hoyer lift
- Sales
- Communication skills
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Phone etiquette
- Time management
- Office management
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
Certification
- First Aid Certification
- CPR Certification
Timeline
Night Auditor
Holiday Inn
03.2021 - 10.2023
Direct Support Professional
Abilities Beyond Disabilities
05.2020 - 06.2024
Customer Service Representative
First Choice In-Home Care
02.2017 - 05.2020
High school diploma -
Norview High School
- First Aid Certification
- CPR Certification
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