Diamonte Pearsey
Fort Myers
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
Nova Engineering
Lehigh Acres, FL
02.2020 - 11.2025
- Over 5 years of experience in administrative support, business operations, and customer service, focused on keeping offices and properties running smoothly and professionally
- Pursuing an Associate degree in Project Management; advanced Microsoft Windows/Office and QuickBooks for reports, databases, scheduling, and documents.
- Resolved resident and client issues within 24 hours via phone, in person, and written communication.
- Managed resident databases, management reports, mail/invoice processing, board meetings, key inventories, and access safety.
- Streamlined workflows to increase productivity, organize documents for faster access, and reduce office supply waste by 15%.
- Managed executive/staff calendars, front-desk coverage, and event planning; handled calls/messages with timely follow-up.
- Resolved complex issues using active listening and targeted questions; escalated high-impact items and maintained strict confidentiality.
- Delegated tasks, tracked project milestones, and met deadlines during peak periods and unexpected staffing changes.
- Scheduled meetings/events, covered front desk/calls, and coordinated communication between project managers, field teams, and partners.
- Delegated tasks, tracked deadlines, and enforced compliance and safety standards to minimize risk and support delivery.
- Conducted monthly staff meetings to communicate program needs and schedule activities for 20+ attendees.
- Collaborated with cross-functional teams to develop practical solutions for complex administrative and operational challenges.
- Developed training programs for new staff, improving onboarding speed and reducing recurring document-management errors by 25%.
- Coordinated daily office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling for team meetings, optimizing time management across departments.
- Developed onboarding materials for new hires, streamlining training processes and integration.
- Facilitated communication between departments, fostering collaboration on projects and initiatives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Installer/Technician
Coastline Boatlift Covers
Fort Myers, FL
07.2020 - 01.2021
- Installed and serviced boat lifts, docks, and marine hardware for residential and commercial clients.
- Prepared sites with precise measurements and material handling to support safe, efficient installations for 10+ projects.
- Upheld functionality of lift systems, cables, and motors through maintenance and repairs.
- Followed safety regulations and company guidelines while working in waterfront environments with zero recordable incidents.
- Completed projects on schedule, meeting customer requirements for 10+ installs and service appointments.
- Communicated clearly with customers and crew using verbal updates and written service notes for 20+ jobs.
- Completed tasks independently and met daily production targets, averaging 8 hours of billable work/day.
- Installed boatlift covers efficiently, ensuring proper fit and functionality.
- Managed inventory of materials and tools for optimal workflow efficiency.
- Collaborated with customers to customize solutions based on specific needs.
- Trained new team members on installation techniques and safety protocols.
- Led troubleshooting efforts for complex installation challenges, improving customer satisfaction.
Field Artillery Cannoneer
United States Marine Corps
Okinawa Japan, Fort Sill Oklahoma, San Diego
08.2017 - 08.2020
- Operated and maintained artillery systems to ensure precision targeting and effective fire support.
- Collaborated with team members to conduct field drills and improve tactical readiness.
- Assisted in training junior personnel on artillery operations and safety protocols.
- Analyzed terrain data to optimize firing positions and enhance mission outcomes.
- Developed standard operating procedures for artillery deployment, improving consistency in execution.
- Oversaw maintenance schedules for equipment, minimizing downtime and enhancing operational efficiency.
- Led post-mission debriefings to evaluate performance and implement corrective actions for future operations.
- Enhanced unit readiness by participating in rigorous training exercises and simulations.
- Utilized precision-guided munitions to minimize collateral damage while maximizing enemy target destruction during combat engagements.
- Improved team efficiency by executing timely and accurate artillery fire missions.
- Developed a strong understanding of topography and map reading skills, enabling precise target location identification.
- Participated in joint military exercises, fostering interoperability between U.S forces and allied nations.
- Promoted a positive work environment by maintaining high standards of professionalism and discipline within the team.
- Collaborated with fellow team members to accurately calculate firing solutions for various targets.
- Assisted in the transportation of heavy artillery equipment, resulting in smooth deployment of resources during missions.
- Assisted in the planning, preparation, and execution of field artillery missions as an integral member of a highly skilled and dedicated unit.
- Operated various tactical vehicles for transporting personnel, equipment, or ammunition safely across diverse terrains during field operations.
- Contributed to mission success through effective communication with command elements and support units.
Sales
Best Buy
Fort Myers, FL
06.2016 - 07.2017
- Assisted customers in selecting WiFi and home networking solutions aligned to individual needs, including routers, modems, mesh systems, and range extenders.
- Explained technical product specs in plain language, improving customer confidence and purchase satisfaction.
- Achieved monthly sales targets by presenting networking bundles and increasing accessory attach rates by 20%.
- Coordinated with Geek Squad and installation teams to confirm setup, activation, and customer satisfaction.
- Recommended reliable service provider options using WiFi standards and smart-home compatibility knowledge.
- Processed transactions using POS and CRM tools, managing inventory and completing post-purchase follow-up.
- Evaluated new networking technology and product releases to deliver accurate, trustworthy recommendations.
- Supported store events and maintained merchandising standards, improving product availability during promotions.
- Drove sales performance by implementing effective sales strategies and coaching sales team members on best practices.
- Used [Software] to document sales activities and sales pipelines.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
STAPLES Center
Fort Myers, FL
12.2015 - 03.2016
- Served customers with office supplies, electronics, furniture, and printing while delivering service excellence.
- Recommended products and services aligned to customer needs, increasing repeat business and satisfaction.
- Exceeded daily and weekly sales goals by promoting rewards programs, tech services, and business solutions.
- Processed purchases, returns, and inventory tasks accurately using POS systems and store procedures.
- Maintained a clean, organized sales floor and ensured well-stocked displays across high-traffic categories.
- Collaborated with team members to hit store targets and deliver service under pressure during peak hours.
- Monitored new products, promotions, and policies to support accurate customer assistance and compliance.
- Collaborated with team members to optimize inventory management and stock levels.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in training new staff on sales techniques and product knowledge.
- Developed promotional displays to drive product visibility and increase sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
White House Black Market
Fort Myers, FL
03.2015 - 11.2015
- Exceeded individual and store sales targets through strong customer service and detailed product knowledge.
- Increased revenue by upselling, providing styling guidance, and improving loyalty program visibility.
- Built client relationships that generated repeat visits and referrals, strengthening long-term customer retention.
- Applied fashion trend knowledge to improve customer engagement and raise average transaction value.
- Improved store performance by increasing conversion rates and ranking in top positions on daily reports.
- Supported merchandising initiatives and new product launches to increase visibility and sales in key zones.
- Completed transactions accurately and efficiently while maintaining a professional, welcoming sales floor presence.
Legal Assistant/Administrative Assistant
KNOT ebelini Hart
Fort Myers, FL
02.2014 - 03.2015
- Coordinated entry-level Paralegal Assistant tasks, supporting legal research, documentation, and administrative workflows.
- Managed sensitive case files with strict confidentiality and clear communication between clients and attorneys.
- Handled multiple priorities in fast-paced workflows, meeting deadlines for filings, correspondence, and document updates.
- Improved law firm efficiency through organized records, meticulous detail, and client-focused administrative support.
- Prepared legal documents, including pleadings and discovery requests, ensuring compliance with court requirements.
Education
Associate of Science - Project Management, Minor: Operations And Management
Florida Southern College
Fort Myers, FL09.2026
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL08.2017
Skills
- Leadership & Management
Team leadership, Team management, Supervision, Project management, Workflow management, Process management, Workforce planning, Strategic development, Office management, Staff management, Inventory coordination, Process optimization, Meeting planning, Vendor relations
- Customer Service & Communication
Customer service, Client relations, Customer relationship management (CRM), Written/Oral communication, Negotiation, Giving presentations, Clear communication, Client focused, Social skills
- Project & Operations
Project coordination, Event coordination/management, Inventory management, Schedule coordination, Travel logistics, Office administration, Process improvement, Troubleshooting, Time management, Prioritization, Working under pressure
- Technical & IT Skills
Microsoft Office, AutoCAD, Information Technology, Computer literacy/hardware/network management, Remote Desktop Services, Learning technology integration, Data literacy, AI ethics/Artificial intelligence, Technical support
- Analytical & Problem-Solving
Analytical, Critical thinking, Decision making, Problem solving, Pattern recognition, Attention to detail, Report generation/reconciliation
Marketing & Sales
- Sales expertise, Marketing strategies, Advertising, Social media, Setting appointments
Accomplishments
- Recognized for the Korean Defense Service Medal.
- Recognized for the National Defense Service Medal.
- Recognized for the Overseas Service Ribbon
- Recognized for the Good Conduct Medal.
- Planned and coordinated Sunseeker Hotel project.
- Planned and coordinated South Seas project.
Certification
- AI Literacy
- Data Literacy
- Getting Started with Artificial Intelligence
- Lifelong Professional Skills
- Getting Started with Generative AI
AWARDS
Korean Award
Marines
September 2018
Korean Award
Spending 60-90 Days in the Korean Waters or Land.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Installer/Technician
Coastline Boatlift Covers
07.2020 - 01.2021
Office Coordinator
Nova Engineering
02.2020 - 11.2025
Field Artillery Cannoneer
United States Marine Corps
08.2017 - 08.2020
Sales
Best Buy
06.2016 - 07.2017
Sales Associate
STAPLES Center
12.2015 - 03.2016
Sales Associate
White House Black Market
03.2015 - 11.2015
Legal Assistant/Administrative Assistant
KNOT ebelini Hart
02.2014 - 03.2015
Associate of Science - Project Management, Minor: Operations And Management
Florida Southern College
High School Diploma -
Lehigh Senior High School