Dia M. Wilson
Customer Service
Longboat Key,FL.
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
45
45
years of professional experience
Work History
Office Manager/Real Estate Agent
Wagner Realty
Longboat Key, FL
2013.02 - 2024.01
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Licensed Real Estate Agent
Barrier Island Realty, Inc
01.2009 - 02.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Consistently exceeded quarterly sales targets through diligent follow-up, persuasive negotiation, and focus on client needs.
Licensed Mortgage Broker /Consultant
Island Mortgage Services/ Waterside Lending, Inc
01.2004 - 01.2009
- Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
- Negotiated favorable terms for clients by leveraging strong relationships with lenders and advocating for borrower's needs.
Education
Andy Gray School Of Real Estate
Sarasota, FL01.2009
Bert Rodgers School
Sarasota, Fl01.2004
Manatee Community College
Bradenton, FL01.1983
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Office Manager/Real Estate Agent
Wagner Realty
2013.02 - 2024.01
Licensed Real Estate Agent
Barrier Island Realty, Inc
01.2009 - 02.2013
Licensed Mortgage Broker /Consultant
Island Mortgage Services/ Waterside Lending, Inc
01.2004 - 01.2009
Andy Gray School Of Real Estate
Bert Rodgers School
Manatee Community College
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