Diana Alcala
Chula Vista,CA
Summary
To obtain a administrator position within a company where I can demonstrate my knowledge, dependability, and willingness to learn. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Receptionist /Assistant to the Office Administrator
Whillock Contracting Inc.
346 Front Street, El Cajon, CA 92020
06.2017 - 03.2023
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
Administrative Clerk
JRL Drafting Services
1825 La Siesta Way, National City, CA 91950
05.2012 - 06.2017
- Checks building plans for zoning compliance
- Conducts extensive research in specific or general project areas
- Managed incoming and outgoing correspondence, made photocopies and dispersed mail to correct recipients within the OCE.
- Fulfilled OCE assistant duties for a fast-paced company
- Maintained customer service relationships and handled shipping and communication logistics
- Managing OCE inventory and working with vendors to ensure regular supply and OCE materials
- Compiling and maintaining records of OCE business transactions.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Education
High School Diploma -
Sweetwater High School
National City, CA07.2008
Skills
- Business Correspondence Writing
- Mail Routing
- Meeting Preparation
- Cash Management
- Calendar Management
- Correspondence Writing
- Office Organization
- Basic Accounting
- Document Scanning
- Appointment Scheduling
- Reception Area Maintenance
- Electronic Document Storage
- Filing System Management
- Spreadsheet Tracking
- Typing Speed
- Excellent Communication
- Problem Solving
- Adaptability
- Multitasking Abilities
- Attention to Detail
- Professionalism
- Record Keeping
- Office Equipment Operation
- Microsoft Office Proficiency
- Confidentiality
- File Management
- Clerical Support
- Data Entry
- Data Inputting
Languages
Spanish
Professional Working
Timeline
Receptionist /Assistant to the Office Administrator
Whillock Contracting Inc.
06.2017 - 03.2023
Administrative Clerk
JRL Drafting Services
05.2012 - 06.2017
High School Diploma -
Sweetwater High School