Diana Almaraz Rosales
Reno,NV
Summary
Compassionate Medical Assistant with extensive experience at Northern Nevada Allergy, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient experiences through effective communication and HIPAA compliance. Adaptable team player committed to maintaining a safe environment while delivering empathetic support and ensuring accurate medical records management.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Northern Nevada Allergy
Reno, NV
04.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answer phone calls regarding patient care
- Take down patient messages regarding patient care
- Perform allergy skin testing
- Give allergy shots
- Complete prior authorizations for patients medications
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Front Desk Receptionist
Massage Envy Spa
Reno, NV
12.2016 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Extern
Renown Health
Reno, NV
06.2016 - 11.2016
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Assisted nursing team with answering phones and updating medical charts.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Attended staff meetings, taking copious notes and brainstorming ideas to solve clinical issues.
- Interacted with nursing staff and physicians to better understand treatment options for diseases and acute conditions.
- Assisted in surgical procedures, ensuring sterile environment and readiness of surgical instruments.
Warehouse Associate
JC Penney Warehouse
Reno, NV
09.2015 - 03.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Graduate Certificate - Medical Assistant
Milan Institute
Reno, NV06.2016
High School Diploma -
Hug High School
Reno, NV06.2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Maintaining confidentiality
- Patient flow management
- Patient care coordination
- Medical supply inventory
- Fluent in languages
- Adaptable
- Medical terminology in languages
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Northern Nevada Allergy
04.2019 - Current
Front Desk Receptionist
Massage Envy Spa
12.2016 - 04.2019
Extern
Renown Health
06.2016 - 11.2016
Warehouse Associate
JC Penney Warehouse
09.2015 - 03.2016
Graduate Certificate - Medical Assistant
Milan Institute
High School Diploma -
Hug High School