Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Alvarenga

Sanford

Summary

Dynamic customer service professional with extensive experience at previous jobs, excelling in creating welcoming environments and enhancing customer satisfaction. Proven ability to handle high-pressure situations with composure. Committed to delivering exceptional service and fostering positive interactions. Having experience with utilizing Microsoft Office skills to streamline processes and improve school team efficiency. Utilized all Microsoft platforms to school related tasks and projects.

Overview

5
5
years of professional experience

Work History

Barista

CFS Coffee For The Soul
05.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Customer Service Cashier

SSP Group
05.2024 - 06.2025
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Server

Pal Campo Restaurant
08.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Hostess

The Original Christos
01.2023 - 01.2024
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Streamlined seating arrangements with efficient table management, reducing wait times for guests.
  • Coordinated seamlessly with other departments, including the kitchen and bar staff, to ensure smooth operations and consistently high service standards.
  • Contributed to team success by supporting servers during peak hours with order taking and delivery assistance when needed.

Server Assistant

Alebrijes Mexican Restaurant
02.2022 - 10.2022
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Customer Service Cashier

Krispy Krunchy Chicken - Portage Wisconsin
09.2020 - 06.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.

Education

Seminole High School
Sanford, FL
05-2023

Skills

  • Customer service

  • Microsoft Word

  • Microsoft Office

  • Microsoft PowerPoint

  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Barista

CFS Coffee For The Soul
05.2025 - Current

Customer Service Cashier

SSP Group
05.2024 - 06.2025

Server

Pal Campo Restaurant
08.2023 - 05.2024

Customer Service Hostess

The Original Christos
01.2023 - 01.2024

Server Assistant

Alebrijes Mexican Restaurant
02.2022 - 10.2022

Customer Service Cashier

Krispy Krunchy Chicken - Portage Wisconsin
09.2020 - 06.2022

Seminole High School

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