Diana Angulo
Dallas,TX
Summary
Strong minded individual who is adaptable to many environments. Versatile talents that allow for smooth transitions in different work spaces. Detail oriented, multitasking, problem-solving, and great with people. My own personal passions do involve animals, children, science, and business. I learn quickly and love learning new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
11.2025 - Current
- Greeted and assisted guests, ensuring a welcoming environment and exceptional service.
- Managed reservation systems to facilitate efficient check-ins and check-outs.
- Collaborated with housekeeping to maintain room standards and guest satisfaction.
- Addressed guest inquiries and resolved issues promptly, enhancing overall experience.
- Processed payments and handled cash transactions accurately to ensure financial integrity.
- Provided information on local attractions, dining, and services to enrich guest stays.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Ran daily reports to verify everything's on track and ready for smooth and quick interactions with guests.
Client Associate
Elite Generations
07.2025 - 08.2025
- Made swift interactions with people at pop up events
- Created relationships and formed positive environments
- Spread awareness of the non profit 'Stand for the Silent' and accepted donations
- Using marketing techniques to better our day to day interactions at the events
- Organized events with a team member if not solo
- Made sure to communicate with leaders and directors to learn new tips and tricks
Retail Sales Associate
Medieval Times Dinner & Tournament
04.2023 - 07.2025
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Stocked shelves with merchandise according to company standards.
- Provide product information and answered customer questions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- As well as taking photos to capture family, groups, or even an individuals memories.
- Doing chores efficiently whether it's simply taking out the trash or fetching product from the back.
- Making sure to communicate with guests and see their need as well as their wants.
- I am very well rounded when it comes to children of any age, animals, as well as very loud settings.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas for better work environment.
Education
BBA - Entrepreneurship
Southern New Hampshire University
Manchester, NH05.2027
High School Diploma -
North Lake Early College High School
Irving, TX05.2025
Associate of Science -
Dallas College
Dallas, TX05.2025
Skills
- Customer service and assistance
- Inventory management
- Visual merchandising
- Sales techniques
- Team collaboration
- Conflict resolution
- Friendly and outgoing
- Bilingual in English and Spanish
- Relationship building
- Marketing techniques
- Communication skills
- Self motivation
- Time management
- Reliability
- Transaction documentation
- Multitasking capacity
- Detail Oriented
- Flexible and adaptable
Accomplishments
- I have gotten a couple of scholarships due to academic recognition.
- I do a lot from the bottom of my heart and don't ask for any recognition.
Languages
English
Spanish
Activities
- I love being creative
- Learning new things
- Taking care of people as well as all animals (I personally own a Shih Tzu, 2 panther Chameleons, as well as a Cockatiel)
- Family and friend oriented
Timeline
Front Desk Agent
Springhill Suites By Marriott
11.2025 - Current
Client Associate
Elite Generations
07.2025 - 08.2025
Retail Sales Associate
Medieval Times Dinner & Tournament
04.2023 - 07.2025
High School Diploma -
North Lake Early College High School
Associate of Science -
Dallas College
BBA - Entrepreneurship
Southern New Hampshire University