Kayden Sutter
Buffalo,WY
Summary
Hardworking, friendly, flexible, and dependable young man who is willing to do whatever it takes to get the job done. Always ready and willing to learn anything that will help out in the long-term.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
SureStay Plus Hotel By Best Western
04.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Kum & Go
06.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Youth Development Professional (Volunteer)
Boys & Girls Club Of The Bighorns
06.2021 - 06.2021
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Helped set appropriate goals and plans to achieve targets.
- Supervised youth and maintained security for each child under care.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Established and maintained relationships with youth, families and community partners.
Education
High School Diploma -
New West High Scool
Buffalo, WY05.2021
Skills
- Information Protection
- Credit and Cash Payments
- Front Office Support
- Room Assignments
- Guest Relations
- Customer Service
- Customer Assistance
- Product Restocking
- Goal Setting
- Valid Driver's License
- Homework Assistance
- Youth Guidance & Supervision
Timeline
Front Desk Agent
SureStay Plus Hotel By Best Western
04.2022 - Current
Cashier
Kum & Go
06.2021 - 04.2022
Youth Development Professional (Volunteer)
Boys & Girls Club Of The Bighorns
06.2021 - 06.2021
High School Diploma -
New West High Scool
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