Suraj Vishwakarma
Branson,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Chateau On The Lake
05.2022 - 05.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Associate
JW Marriott Phu Quoc Emerald Bay Resort & Spa
12.2018 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
Education
Bachelor of Science - Hospitality Studies
Arun Muchhala International College of HM
Thane02.2020
Skills
- Guest Relations
- Transportation Information
- Information Protection
- Front Office Support
- Room Assignments
- Credit and Cash Payments
- Training and Mentoring
- POS Systems
- Administrative Skills
- Reservations
Accomplishments
- Received 6 months internship certificate from JW Marriott Phu Quoc.
- Received 1 year completion of front desk agent from Chateau on the Lake.
- Graduated Bachelors of Hospitality Studies successfully with 8.73 CGPI from Mumbai University
- Received a completion certificate of Opera POS at Trident Hotel BKC, Mumbai.
Hobbies
- Playing Cricket
- Watching fictional Movies
- Music
- Gaming
- Travelling
- Cooking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Limited Working
Timeline
Front Desk Agent
Chateau On The Lake
05.2022 - 05.2023
Front Office Associate
JW Marriott Phu Quoc Emerald Bay Resort & Spa
12.2018 - 05.2019
Bachelor of Science - Hospitality Studies
Arun Muchhala International College of HM
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