Diana Avelar
Mooresville,NC
Summary
Friendly and hardworking server with 4+ years of experience in busy breakfast and brunch environments. Experienced in providing excellent customer service, managing multiple tables, handling cash transactions, and working efficiently during high volume shifts. Passionate about creating welcoming dining experiences and working as part of a strong team.
Overview
4
4
years of professional experience
Work History
Server
Shoals Bar & Grill
Mooresville, NC
02.2023 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, supporting compliance with health standards.
- Implemented feedback strategies to improve customer experience, addressing concerns proactively and effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Athenas's Cafe
Mooresville, NC
03.2022 - 05.2026
- Provided exceptional customer service in fast paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow and reduce wait times.
- Trained new staff on cafe operations, fostering team collaboration and enhancing overall service quality.
- Developed knowledge of menu items to assist customers with recommendations and dietary inquiries.
Education
Bachelor of Arts - Data Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2028
Associate of Arts -
Mitchell Community College
Statesville, NC05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Table bussing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Shoals Bar & Grill
02.2023 - Current
Server
Athenas's Cafe
03.2022 - 05.2026
Bachelor of Arts - Data Science
University of North Carolina At Chapel Hill
Associate of Arts -
Mitchell Community College