Diana Bacilio

• Managed office supply inventory, including ordering materials through external vendors and maintaining department resources.
• Provided customer service to clients, families, staff, and partner agencies across in‑person, phone, and electronic channels with professionalism and compassion.
• Explained procedures, assisted with required forms, and resolved client concerns while maintaining a calm and supportive environment.
• Entered, updated, and retrieved information in electronic systems, including Epic, and generated accurate documentation as needed.
• Verified and recorded complex information, including registration and insurance data, and proofread documents for accuracy and completeness.
• Completed quality improvement projects, supported special departmental assignments, and handled confidential information in compliance with privacy standards.
• Scanned, indexed, and organized records to ensure proper classification and easy retrieval.
• Collaborated with clinicians, staff, supervisors, and cross‑department partners to maintain smooth workflow and communication.
• Worked effectively in diverse environments, demonstrating strong attention to detail and sound judgment in fast‑paced or sensitive situatio

• Trained and mentored new staff to improve knowledge, as well as monitor performance
• Assisted patients with insurance verification and eligibility inquiries promptly.
• Coordinated patient appointments and managed clinic schedules effectively.
• Supported front desk operations by greeting patients and managing check-ins efficiently.
• Processed referrals for specialty care services as needed.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

• provided compassionate end-of-life care to hospice patients in their homes, attending to their physical and emotional needs
• Assisted with activities of daily living, including bathing, dressing and grooming.
• Coordinated with physicians, nurses, social workers and other healthcare providers to ensure comprehesive care.
• Administered medications, changed catheters/ostomy bags, as needed
• Provided emotional support to patients and their families, including listening to their concerns and providing comfort.