Diana Benincase
Dallas
Summary
Dynamic security supervisor with a proven track record at Securitas Security Services USA, skilled in training and mentoring teams to enhance performance. Adept at complex problem-solving and decision-making, I developed effective security strategies that improved compliance and safety standards, ensuring a secure environment for all stakeholders.
Overview
2022
2022
years of professional experience
Work History
Supervisor
Securitas Security Services USA
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular training sessions to enhance team performance and compliance.
- Developed and implemented security strategies to mitigate risks effectively.
- Monitored daily operations and provided feedback for continuous improvement.
- Coordinated scheduling and deployment of guards across multiple locations.
- Liaised with law enforcement agencies to report incidents and maintain safety standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Property Attendant
InTown Suites
Dallas, TX
06.2017 - 08.2021
- Provided exceptional customer service to ensure guest satisfaction and comfort during stays.
- Maintained cleanliness and organization of guest rooms and common areas to uphold high standards.
- Assisted in check-in/check-out processes, ensuring efficiency and accuracy in reservations.
- Responded promptly to guest inquiries and requests, enhancing overall experience.
- Conducted routine inspections of facilities, identifying maintenance needs for prompt resolution.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
Education
Associate of Arts - Marketing
Cedar Valley
Dallas, TX05-2019
Associate of Arts - Business Administration
Richland College
Dallas, TX05-2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Analytical thinking
Timeline
Property Attendant
InTown Suites
06.2017 - 08.2021
Supervisor
Securitas Security Services USA
Associate of Arts - Marketing
Cedar Valley
Associate of Arts - Business Administration
Richland College