Diana Bojorquez
Hutto,TX
Summary
Dedicated and experienced customer service professional with an excellent record of meeting client expectations. A passionate team player with strong management skills, as well as multitasking, patience, and attention to detail. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Safety advisor
Ambient logistics
04.2022 - 06.2024
- Management of safety and compliance activities for the transportation operation. This includes developing safety policies, performing safety audits, conducting safety training, and investigating accidents and incidents to fleet operations
Dispatcher
Grey Refrigeration
06.2020 - 03.2022
- Dispatch and coordinate the movements of vehicles and personnel to optimize efficiency and response times. Communicate with drivers or field personnel via radio, phone, or computer to provide information and updates on routes, schedules, or emergencies
Shipping/Receiving Clerk
El Paso Paper Box
02.2018 - 05.2020
- Routed incoming shipments to the proper department or warehouse section.
- Responsible for dealing with shippers when merchandise was found to be damaged or lost.
- Maintained records on destination charges and weight on all outgoing freight.
- Verified rate charges.
- Trained in the use of automated equipment.
Time warner
03.2012 - 09.2017
- Provide information about products or services, take or enter orders, cancel accounts, obtain details of complaints. Keep records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract setting up cable services and internet accounts. Troubleshooting and assisting customers with WIFI set up and cable programs.
Branch manager
World finance
11.2009 - 02.2012
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine evaluate, or process loan applications. Network within communities to find and attract new business. Approve, reject, or coordinate the approval or rejection of lines of credit personal loans. Prepare financial or regulatory reports required by laws, regulations, or boards of directors. Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping. Oversee the flow of cash or financial instruments. Review collection reports to determine the status of collections and the amounts of outstanding balances. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Recruit staff members and oversee training programs. Submit delinquent accounts to attorneys or outside agencies for collection. Evaluate data pertaining to costs to plan budgets. Develop or analyze information to assess the current or future financial status of firms.
Education
Bachelors - Business management
University of Phoenix - Santa Teresa Learning Center
Santa Teresa, NM03.2000
Skills
- English
- Customer Service (10 years)
- CPR
- Organizational Skills (10 years)
- Training (10 years)
- Customer service
- Order entry (10 years)
- Cash handling (10 years)
- Leadership (10 years)
- Training & development (10 years)
- Documentation review (10 years)
- Communication skills (10 years)
- Risk Management
- Internal Audits
Certification
Pro Action Emergency Services Institute Feb 2018 El Paso, TX Certification: Emergency medical technician
Timeline
Safety advisor
Ambient logistics
04.2022 - 06.2024
Dispatcher
Grey Refrigeration
06.2020 - 03.2022
Shipping/Receiving Clerk
El Paso Paper Box
02.2018 - 05.2020
Time warner
03.2012 - 09.2017
Branch manager
World finance
11.2009 - 02.2012
Bachelors - Business management
University of Phoenix - Santa Teresa Learning Center
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