Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Diana Boria Bugos

Orlando,Florida

Summary

Motivated Shift Supervisor experienced in challenging environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply two and a half years of experience to improve operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Accomplished Shift Supervisor brings progressive background in food and beverage service combined with great training abilities. Always ready to help others and empower workers with expert-level knowledge of recipes and customer service procedures. Talent for maximizing performance from barista staff.

Overview

3
3
years of professional experience

Work History

Interpreter

Language Line Solutions
Orlando, Florida
06.2022 - Current
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone and emotion as closely as possible.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Proofread, edited and improved documents of different sizes.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Stayed current on new expressions and cultural changes impacting language translation.

Barista Traiiner

Hms Host
Orlando, Florida
12.2021 - 06.2022
  • Pleasantly interacted with over 300 customers daily.
  • During hectic periods promoted a fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Shift Supervisor

Panera Bread
Orlando, Florida
02.2019 - 08.2021
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

High School Diploma -

Chancey High School
7001 S Orange Blossom Trl Orlando, FL 32809
06.2020

Skills

  • Corrective Actions
  • Monetary Transactions
  • Labor and Food Cost Control
  • Station Preparation
  • Guest Satisfaction
  • Cost Savings
  • Guest Relations
  • Persuasive Negotiations
  • POS Inventory System Operation
  • Courtroom Procedures
  • Translation Accuracy
  • Word Conflict Identification
  • Message Translation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Interpreter

Language Line Solutions
06.2022 - Current

Barista Traiiner

Hms Host
12.2021 - 06.2022

Shift Supervisor

Panera Bread
02.2019 - 08.2021

High School Diploma -

Chancey High School

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Diana Boria Bugos