Diana Botello
San Antonio
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
San Antonio Eye Center
01.2024 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
A/R Specialist
Cypress HealthCare Billing Department
08.2022 - 12.2022
- Verified Insurance Eligibility through Insurance Portals
- Generated timely billing of claims
- Followed up on outstanding claims
- Collected payments
- Corrected and returned denied claims for resubmission
- Identified and resolved patient billing complaints
- Prepared, reviewed, sent patient statements and established budget payment plans
- Prepared information for Collection Agency
Medical Records/Reception
SVMC Diabetes & Endocrine Center
02.2019 - 01.2021
- Established and maintained security of medical records to ensure patient confidentiality on an ongoing basis
- Reviewed patient records daily for accuracy, supply any missing information and ensure compliance with company policy and government regulations
- Balanced accounts daily, prepare financial balance sheets and submit to finance director
- Generated revenue by working with patients to establish payment schedules for late accounts, following up with them as needed for continued late payments
- Evaluated and select collection agencies for use in recovering delinquent accounts, determine appropriateness of suing patients and testify for medical office in court cases
- Accessed patient records as needed for review by physicians, technicians, and other medical staff members
- Followed professional standards and meet requirements of local, state, and federal regulations
Education
High School Diploma -
Soledad Pinnacles High School
Soledad, CA06-2006
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Data entry proficiency
- HIPAA regulations
- Physician authorizations
- Medical scheduling
- Epic systems
Languages
Spanish
Professional Working
Timeline
Referral Coordinator
San Antonio Eye Center
01.2024 - Current
A/R Specialist
Cypress HealthCare Billing Department
08.2022 - 12.2022
Medical Records/Reception
SVMC Diabetes & Endocrine Center
02.2019 - 01.2021
High School Diploma -
Soledad Pinnacles High School
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