Diana Brennan
Lyndeborough,NH
Summary
Dynamic sales and customer service professional with over 22 years of experience, consistently recognized for exceptional customer satisfaction and significant contributions to organizational success. Proven ability to identify sales opportunities and drive projects from inception to completion, both independently and collaboratively. A multi-talented, detail-oriented individual with strong communication, time management, and problem-solving skills, complemented by technical proficiency gained through roles as an Invisible Fence brand technician and in advanced scientific manufacturing at Kimball Physics. Demonstrated success in leading teams to achieve project goals through effective management and strategic planning while adapting seamlessly to dynamic work environments.
Overview
31
31
years of professional experience
Work History
Team Lead
Kimball Physics
05.2023 - Current
- Directed workflow optimization and process development initiatives within high-precision physics manufacturing environment.
- Produced high-quality technical documentation that improved project understanding. Achieved enhanced data accuracy through effective lab reporting practices. Fostered collaboration among teams to optimize documentation workflows.
- Assisted in interpreting CAD designs and reading blueprints to support project execution. Collaborated with team members to ensure accurate understanding of technical drawings. Contributed to the preparation of project documentation based on CAD specifications.
- Engaged with physicists and engineers to maintain accuracy in mechanical and electrical specifications.
- Executed assembly and testing of electron gun systems to ensure optimal performance.
- Implemented room cleaning and contamination control procedures to ensure a sterile environment.
- Oversaw task assignment and prioritized workloads to enhance team efficiency.
- Led development of standard operating procedures for inventory management, emphasizing material tracking and part availability.
- Facilitated cross-departmental collaboration to ensure timely delivery of high-precision products.
- Develop and implement SOP of Electron guns
- Strong focus on quality and continuous improvement
Regional Field Leader
Canine Company/Invisible Fence
01.2001 - 05.2023
- Developed and implemented onboarding strategies for new hires to enhance team performance in New England region.
- Delivered exceptional customer service, earning distinction as leading technician in New England.
- Cultivated relationships with centers of influence, enhancing market visibility.
- Conducted comprehensive in-home sales and service of Invisible Fence brand pet containment electronics, covering the New England territory.
- Configured and installed invisible fence technology, applying understanding of low voltage electronics for optimal functionality.
- Implemented structured training strategies for dogs and families, focusing on electronic fencing utilization and in-home obedience skills.
- Utilized specialized equipment to accurately trace and restore underground low voltage utilities, enhancing system reliability.
- Oversaw inventory requisition and monitoring to ensure accurate monthly reporting.
- Handled a significant volume of calls, addressing customer concerns and ensuring positive outcomes through conflict resolution strategies.
- Assisted in maintaining pet containment systems for optimal performance. Supported customers with installation and troubleshooting of invisible fence products. Collaborated with team members to ensure effective communication and service delivery.
Supervisor
Sloan Painting Company
08.1999 - 01.2001
- Supervised and distributed work and assignments to employees
- Provided excellent customer service to clients, while managing projects and ensuring top notch quality
Auto sales representative
Wagner Toyota & Volkswagen
03.1998 - 08.1999
- Sales, build positive relationship with customers, discuss needs
- Finalized documentation for contracts, purchase receipts
Dalton Electric
07.1995 - 03.1998
- Cross trained throughout Production and assembly
- Tig welding, Brazing
Education
High School Diploma -
Haverhill High School
Haverhill, MA01.1992
Credits - Psychology
Endicott College
Beverly, MA05-1994
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Kimball Physics
05.2023 - Current
Regional Field Leader
Canine Company/Invisible Fence
01.2001 - 05.2023
Supervisor
Sloan Painting Company
08.1999 - 01.2001
Auto sales representative
Wagner Toyota & Volkswagen
03.1998 - 08.1999
Dalton Electric
07.1995 - 03.1998
High School Diploma -
Haverhill High School
Credits - Psychology
Endicott College