Diana Brkic
Clinton Township,MI
Summary
- Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Certified Pharmacy Technician with 5+ years of experience and success in working within fast-paced retail pharmacy settings. Proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger's Pharmacy
06.2019 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments or full payments from customers.
Education
Associate of Applied Science -
Macomb Community College
Warren, MI06.2027
High School Diploma -
Anchor Bay High School
Ira, MI06.2018
Skills
- Manual and automated medication dispensing
- Drug Inventory Control
- Intravenous admixture preparation
- Aseptic Techniques
- Pharmacy and customer records management
- Patient confidentiality
- HIPAA Regulations
- Pharmaceutical Calculations
- Problem-solving skills
- Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician
- Registered Pharmacy Technician (prior to certification)
- HIPPA Training, Certification, and Compliance
- Training and Compliance - Bloodborne Pathogens, Immunization Records, Combat Methamphetamine, OSHA
- Michigan Care Improvement Registry (MCIR) Access
Timeline
Certified Pharmacy Technician
Kroger's Pharmacy
06.2019 - Current
Associate of Applied Science -
Macomb Community College
High School Diploma -
Anchor Bay High School
- CPhT - Certified Pharmacy Technician
- Registered Pharmacy Technician (prior to certification)
- HIPPA Training, Certification, and Compliance
- Training and Compliance - Bloodborne Pathogens, Immunization Records, Combat Methamphetamine, OSHA
- Michigan Care Improvement Registry (MCIR) Access
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