Diana Cardoza
Weslaco,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CPSI-Alabama
05.2021 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- .Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of industry trends, insurance changes, and regulatory updates to ensure best practices in billing process.
Scheduler/Receptionist
Lynx Healthcare-Kennewick, WA
05.2020 - 11.2020
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Admission Representative
South Texas Health System
03.2019 - 03.2020
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Obtain signatures of individual responsible for payment and explain Hospital financial obligation
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Patient Financial Services Representative
Our Lady of Lourdes
02.2016 - 04.2018
- Contacts insurance carriers or other sources and acts as an advocate for the patient
- Located errors and promptly refiled rejected claims.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Billing Clerk
RGV Adult Internal Medicine
07.2006 - 11.2014
- Monitored all billing related problems and managed collection process
- Verified accuracy of billing data and corrected discrepancies.
- Simplified complex billing processes, resulting in increased efficiency and reduced errors.
- Effectively communicated with insurance companies to obtain necessary information for accurate payment processing.
- Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.
Data Entry Clerk
Advance Medical Imaging
06.2005 - 07.2006
- Maintain complete activity logs and prepare reports
- Filing document
- Make payment arrangement with patients
- Collection data from various sources
- Answering Mult-line
Education
High School Diploma -
Weslaco High School
Weslaco, TX06-1988
Skills
- Fluent bilingualism Spanish
- Teamwork and collaboration
- Attention to detail
- Organization skills
Languages
Spanish
Timeline
Customer Service Representative
CPSI-Alabama
05.2021 - Current
Scheduler/Receptionist
Lynx Healthcare-Kennewick, WA
05.2020 - 11.2020
Admission Representative
South Texas Health System
03.2019 - 03.2020
Patient Financial Services Representative
Our Lady of Lourdes
02.2016 - 04.2018
Billing Clerk
RGV Adult Internal Medicine
07.2006 - 11.2014
Data Entry Clerk
Advance Medical Imaging
06.2005 - 07.2006
High School Diploma -
Weslaco High School
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