Diana Carreon
Houston,TX
Overview
15
15
years of professional experience
Work History
Sales Representative
Cricket Wireless
2038 Gessner Rd
01.2010 - 11.2012
- Supervised client accounts ensuring satisfaction and loyalty.
- Trained new sales representatives.
- Boosted sales by recommending purchases and highlighting supplementary items.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Executed store opening duties with efficiency and precision.
- Organized inventory to maintain accuracy and optimize space.
- Compiled daily end-of-day reports.
Sales Manager
The Pink Glam Closet
Pasadena, TX
03.2014 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Representatives
Metro by T-Mobile
10041 Long Point Road Houston Tx
01.2020 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Insurance Claims Adjuster
Gessner Auto Dealership
Houston, TX
01.2023 - 11.2024
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
Education
GED
Skills
- Claims investigation
- Motivation and initiative
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Sales background
Timeline
Insurance Claims Adjuster
Gessner Auto Dealership
01.2023 - 11.2024
Sales Representatives
Metro by T-Mobile
01.2020 - 10.2022
Sales Manager
The Pink Glam Closet
03.2014 - 11.2019
Sales Representative
Cricket Wireless
01.2010 - 11.2012
GED